Recent Posts

Moisture Meters

6/8/2021 (Permalink)

Yellow piece of equipment with prongs on end and adapters to show readings on the screen Proper Equipment Makes A Difference

Many times when a customer experiences water damage it can be hard to tell how bad the damage is just by looking around at the property. There can be underlying damage that is not visible to the eyes and this is where moisture meters come in to play. A restoration moisture meter or sensor measures the amount of moisture in an environment and in certain materials. Drywall, flooring and other structural components can be measured to assess the damage they may have incurred as well. These meters are very useful to put a number on the level of damage a property may have incurred.

There are a few different types of meters that all have a different pros and cons. Some jobs will only require the use of one but others will require more.

  • Non-Penetrating Meters: These are one of the easiest meters to use and are a popular choice because they pose no risk of causing any damage to the flooring or structure. These have two flat sensors usually located at the bottom of the device and compare the amount of moisture located between them. They are best for quickly comparing levels between affected and unaffected areas.
  • Penetrating Meters: These meters have a series of prongs that will penetrate the surface of a structure to take the moisture reading. These readings are much more accurate and are great for finding any trapped moisture on a site.
  • Hydrosensors: These meters are a type of penetrating meters that are great for seeing how far moisture has traveled from the surface of the structure. These work best for carpet or carpet padding but do not work with drywall.
  • Thermo-Hygrometers: mage restoration projects as they give you a good understanding of how big or small the job will be. Also it gives you readings to bring back to the customer and discuss the work that will need to be done in more detail. 
  • Thermo-hygrometers measure temperature and relative humidity, which both will affect how drying equipment will function. These essentially test whether or not an environment can be efficiently dried with the tools that are at the teams disposal. The measurements these put out are helpful in determining if your dehumidifier is working properly.

These tools are very essential in water damage restoration and require training and knowledge to understand how they each work to reach drying goals in materials such as wood and drywall.  Call us at 904-861-8870 if you think you need a moisture test.

SERVPRO Wants to Make Sure You’re Prepared for Storms

6/2/2021 (Permalink)

Circular clouds showing form of a hurricane over water and florida Are you Prepared or Not?

Because weather can be so volatile, especially with the upcoming hurricane season, it’s important be prepared in advance. Here at SERVPRO of North Clay County/Oakleaf/North Middleburg we’ve seen firsthand how destructive storm damage can be, and we want to make sure everyone in this community knows what they can do before, during and after a storm to help protect your family and your property in case of a storm emergency.

Here’s a helpful guide so you can be prepared when a storm is in the forecast:

Before

  • Make sure you’re ready with a Disaster Preparation Plan. Determine a meeting place away from your home or commercial building and plan escape routes from each room. Practice the plan with everyone, so there won’t be any question what to do in an emergency.
  • Put together an Emergency Supply Kit. Some good items to include are water, non-perishable food, extra medications, a flashlight, batteries, copies of your personal documents, a blanket, a first aid kit, and cash.
  • Check that your home or commercial building is in good condition to withstand a strong storm. Check your roof now for loose shingles and make sure your doors, windows, and basement are waterproof.

During

  • During a storm, make sure all the windows and doors have been securely shut. Keep away from windows in case the glass should break and shatter.  If the storm is severe, you may want to stay in the basement if you have one, or an interior room.
  • If you go outside, be careful of moving water, because just a few inches of rapidly flowing water can be enough to sweep a person off their feet. If you can, try to stay on higher ground and keep away from low lying areas where deep flooding is more likely.

After

  • Once the storm is over, make sure everyone is ok and start to check your property for any damage. Don’t forget the maxim “Safety First” as flooding can cause potential hazards, including risks of falling, contamination, and electrocution.
  • Make a list of any lost or damaged items, and take photos to document the extent of the damage.

Don’t forget, any storm can happen suddenly, so now is the best time to plan and act. And, if you do require emergency flood repair or water damage restoration, rest assured that SERVPRO of North Clay County/Oakleaf/North Middleburg located in Orange Park, Florida is always here to help. We’re known for being “faster to any disaster” with the advanced technicians and equipment needed to restore your property so that it’s like new. We can even help you work with your insurance provider.  If your located in Middleburg, Oakleaf, MacClenny or Orange Park we are here to help!

What are the Most Common Reasons For Commercial Water Damage in Clay County?

6/2/2021 (Permalink)

sink, washing machine, toilet The technicians are available 24/7 to restore your property and make it, “Like it never even happened.”

SERVPRO technicians have comprehensive training for handling all kinds of water damage in commercial properties

It is easy to get busy and keep putting off inspecting your Clay County commercial property for water damage. However, this can enable slow leaks to go on and cause a greater amount of damage to the building materials and contents. Some incidents happen suddenly, such as a sewage backup or floodwater issues after heavy storms in the area. Other frequently seen reasons for water cleanup restoration services by SERVPRO include:


    •    Broken or damaged pipes
    •    Leaking sprinkler systems
    •    Damaged roofs and windows

Can a Business Stay Open During Commercial Water Damage Cleanup?


Whether or not an Orange Park, Middleburg or Oakleaf business can remain open during commercial water damage restoration services depends on the type of water in the structure and any safety concerns. For example, a sewage backup would result in closure due to the toxic nature of the water. Simultaneously, a sprinkler malfunction that drenched an office may also require closure because of the need to move out the contents of the area even though this water-type is clean.

The construction materials that make up the property can contribute to whether the business can remain open if the water spill is a level one or categorized as clean. Wet slab or tile flooring can also present significant slip and fall hazards. SERVPRO techs put up security tape to cordon off the worksite and inhibit unauthorized persons from entering.

Before reopening, the commercial property needs to verify it is dry according to readings on the technicians moisture detection equipment and then sanitized to ensure both employees and customers enter into a clean and healthy environment when the business reopens.

SERVPRO of North Clay County/Oakleaf/North Middleburg at (904) 861-8870 is the place to call when you have commercial water damage that needs cleanup and drying pronto. The technicians are available 24/7 to restore your property and make it, “Like it never even happened.”

How SERVPRO’s ERP Can Help Your Business If You Experience Damage

5/12/2021 (Permalink)

Breaking Glass in Case of Fire written on glass Being prepared and ready for whatever happens is essential in your business

Since its implementation, the SERVPRO ERP (Emergency Ready Plan) system has allowed SERVPRO to respond faster and more effectively to hundreds of business calls nationwide and has saved business owners thousands of dollars in restoration costs. Learn more about SERVPRO’s ERP and how ERP can help your business if you experience damage.

What is the SERVPRO ERP?

SERVPRO’s ERP is a system that helps businesses create a readiness profile for all of their locations to be prepared for any disaster. The ERP helps business owners create an Emergency READY Profile (ERP) for their facility, at no charge. The business owner works with SERVPRO to gather and document information that will become critical if a disaster strikes. It allows business owners to create customized, pre-organized profiles of their properties and locations so that in case of a disaster, we have access to any relevant documents and information immediately Once the ERP is created, business owners have access to their information 24/7 online and by using SERVPRO’s free smartphone app, creating a comprehensive emergency plan for the business. A comprehensive emergency plan contains critical information about the location of shut-off valves, fire suppression system controls, emergency contact numbers and more—information that can save emergency responders precious time and help contain damage and minimize injury.


The SERVPRO ERP Creates Faster Responses

With a profile in the ERP system, we can respond to your business emergency faster much quicker than if you had contacted us by phone. The system allows your call to be simplified to the press of a button, saving valuable time otherwise spent searching for phone numbers, relevant documents, and communicating the situation to us. Whether your emergency is water, fire or flooding, the ERP gets us out to your business faster, which can help minimize damage with faster reaction to the emergency.

Our ERP Priority Response

Some events, such as flash flooding, may hit many buildings and neighborhoods at once. This can cause resources to get tied up quickly, and we may have to delay our response to some inquiries. With the ERP system, you can avoid having to contact a representative and get your request in before others around you. The ERP app gives you priority response to any damage emergency you have. We’re dispatched faster to your location to start handling your issue right away.

More Effective Responses with Prior Knowledge

Having critical information such as breaker locations, water lines placement, floor plans, and inventories allow our IIRC trained technicians to do their work with unmatched efficiency. By giving us a wealth of information ahead of time, businesses help to ensure that any SERVPRO teams working on your business can better understand what they are working with and the job they are doing, without wasting precious time locations breaker boxes, lines, etc.

Multi-Location Management Damage Control

Many companies operate multiple locations, some of which may be damaged in an event while others remain unscathed or encounter different problems, depending on the situation. The SERVPRO ERP system allows businesses to create separate profiles for each business location, eliminating confusion and ensuring that more severely damaged locations are treated first.

Damage of any kind can impact a business. SERVPRO of North Clay County/Oakleaf/North Middleburs is ready to respond to your company's needs 24/7. If water, storm, flood, or fire damage has impacted one or more of your locations, or if you would like to learn more about our ERP system, call us at (904) 861-8870.

How to Prepare for Hurricane Season

5/12/2021 (Permalink)

Tree broken from wind with Servpro logo HERE TO HELP AFTER THE STORM

Officially, the hurricane season starts on June 1 and ends on November 30. However, in the Eastern Caribbean and along the US East Coast, the peak season runs mainly from mid-August through mid-September. Hurricanes are powerful and unpredictable storms that can cause immense damages in their path. For you to stay safe and protect your property during a hurricane, preparedness is critical. Check out how to prepare for hurricanes and what to do during and after one.

Hurricane Preparedness Tips

Before the Hurricane

  • Create an emergency kit. FEMA recommends packing the following items in your emergency kit:
    • Water for drinking and sanitation to last at least three days;
    • Non-perishable food for at least three days;
    • Hand crank or battery-powered radio (tuned in to NOAA Weather Radio), as well as spare batteries;
    • Flashlight with extra batteries;
    • First aid kit;
    • Whistle to call for help;
    • Dust mask, plastic sheeting, and duct-tape for shelter making;
    • Moist towelettes and garbage bags for sanitation;
    • Pliers or wrench to turn off utilities;
    • Can opener;
    • Local maps;
    • Cell phone with an extra charger.
  • Learn your area’s flooding risk and community hurricane evacuation routes. Know the geographical location you live in.
  • Create a family evacuation plan. Determine a meeting place for your family and routes to get there. Plan how to get in touch with your family if separated. Plan where you’ll go if you must evacuate, such as a shelter.
  • If you don’t have flood insurance, get one now. Regular homeowners insurance policies don’t cover flood damage.
  • Find out whether your property is flood-prone due to its elevation level.
  • Store copies of important documents, such as proof of ownership of any property in your emergency kit.
  • Back up the data on your electronic devices to ensure it’s secure if your computer or other devices are damaged during the hurricane.

Secure Your Property:

  • Secure your roof. Make your roofing and frames stronger by installing reinforcements, such as straps or clips. Also, secure loose shingles with heavy-duty adhesive and seal around your home’s chimney or vent pipes to keep water out.
  • Maintain gutters and downspouts. Clean your gutters and downspouts regularly to prevent clogs. These could cause water damage to your home when the rain starts to pour. Also, ensure your gutters are firm and not sagging.
  • Secure your windows. Strong winds can shatter your windows, leaving your home vulnerable. The best way to secure your windows is to install permanent storm shutters made of steel, aluminum, and other materials. Installing plywood is also a good defense for your windows. However, avoid taping as it doesn’t prevent the glass from breaking.
  • Caulk your home. Caulking is a fast way to waterproof your house and reinforce vulnerable areas. Caulk around your windows and doors, the edges of your house, and around chimneys and other roof penetrations.
  • Insulate the outside first floor walls with rigid foam or install plastic sheeting. It won’t stop all the water from getting in, but the insulation will keep out most of the silt.
  • Reinforce your garage. To make it withstand powerful winds, secure your garage door with a brace kit rated for storm and hurricane winds. Other ways to strengthen your garage door are installing a metal post system or covering the door with metal panels, fabric screen, or 5/8-inch plywood.
  • Trim trees and shrubs. Loose branches in your yard (and neighborhood) could be struck by powerful winds during a storm, damaging your house. So cut those dead or loose branches to safeguard your property.
  • Secure loose objects. Your yard may also host things that could become projectiles in high winds. Tie-down and secure anything that could be swept up by winds, such as potted plants, lawn furniture, and dog houses. When a storm is imminent, bring light objects inside.
  • Protect appliances from power outages. While you should unplug electrical devices during a powerful storm, it’s also ideal to purchase a surge protector. It prevents damage to your devices in case the power goes out.
  • Move valuables to a higher floor. As electronics and appliances are susceptible to water damage, move them to a higher floor. If you can’t, at least raise them off the floor on concrete blocks.
  • Use sandbags when a storm is hours from arriving. Pile up sandbags at least two feet high as an efficient barricade against floodwaters. If you don’t have sandbags, place heavy-duty garbage bags – filled one-third of the way with water – around your house doors.
  • When a storm is hours from arriving:
    • Ensure your car is in good working condition and fill up the gas tank. If you’re going to evacuate, stock your vehicle with emergency supplies.
    • Charge your cell phone to have a full battery if the power goes out.
    • Turn your refrigerator to the coldest setting so that food lasts longer during a power outage.
    • Be alert for the latest weather updates and emergency instructions.

Small Business Week May 2nd - 8th, 2021

5/3/2021 (Permalink)

Sign that says Support Local Business Support your local businesses!

SERVPRO franchises are owned and operated individually.   With extensive training and guidelines in place we offer the best of the best.  We treat each customer as if it were our own family.  In our line of business, whether an emergency water or fire cleanup or a tile floor cleaning job, our goal is for the "repeat customer".    Small Business Week is a celebration and appreciation of small businesses who make our community the incredible place it is. With an emphasis on local shopping and supporting local entrepreneurs, it highlights the role small businesses contribute in the nation’s economy.  Ways you can participate in Small Business Week 2021 

  • Visit and shop at a local small business you've never been to before!
  • Thank a small business for all they do in our community!
  • Support a local eatery! Dine in, take out or swing by the drive through.
  • Mention your favorite small business on social media.
 Take pride in our community and make a difference! Looking for a specific business?  Click here for direct access to our chamber directory!  Join us in celebrating Small Business Week!

Polar Vortex 2021 - TEXAS - ONE TEAM

2/25/2021 (Permalink)

Van and Trailer at gas station Trailer of drying equipment headed to Texas - ONE TEAM

When the local franchises receive over 24000 phone calls from customers experiencing water losses due to frozen pipes bursting in their homes and businesses it is a call to action for franchises not affected!  We received this call on Tuesday evening the 16th and dispersed a crew on Thursday the 18th at 5:30 am.  

Our 2nd crew headed towards Texas loaded down with more drying equipment and supplies on the 23rd.   The amazing thing about SERVPRO you ask??  We are all ONE TEAM when the time comes and the need arises!  

So very thankful to be able to travel and assist the customers located in Texas that have damage to their homes or businesses.  Thankful for our wonderful staff that continues to shine day after day helping customers get through a difficult time.   

We strive to treat each customer we serve in the highest regard and their home or business as if it were our very own.   

You can trust us to the same for you!  ONE TEAM!

Busted pipes can bust the holiday season

11/20/2020 (Permalink)

Leaking pipe Pipe leaking

When temperatures plummet, the risk of your pipes freezing and bursting skyrockets. In fact, burst pipes are one of the most common causes of property damage during frigid weather and can cause thousands in water damage—easily $5,000 or more, according to the Insurance Institute for Business and Home Safety.

The pipes most at risk are those in unheated interior spaces such as basements, attics, and garages. But even pipes running through cabinets or exterior walls can freeze. The good news is there are some simple things you can do to keep your water running and your house dry.

“Pipe insulation can cost as little as 50 cents per linear foot at your local hardware store,” says Susan Millerick, IBHS spokeswoman. “So for not much more than the cost of the aspirin you’d need, you can avoid the headaches of cleanup, loss of precious keepsakes, and the cost of your insurance deductible.” Use the pipe insulation liberally to protect any vulnerable pipes.

How to Beat the Freeze

Once the temperature starts dropping outside, you should take measures inside to keep your pipes warm and water running. Research conducted by the Building Research Council at the University of Illinois shows that the “temperature alert threshold” is 20° F, especially if you have uninsulated pipes running through an uninsulated space.  

Some of the steps experts recommend may go against your better instincts of conserving water and heat, but the extra expense is nothing compared with a hefty repair bill. Here’s what to do:

Keep garage doors closed, especially if there are water supply lines in the garage.

Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing, especially if your sinks are on an exterior wall. (If you have small children, be sure to remove any harmful cleaners and household chemicals.)

Let the cold water drip from a faucet served by exposed pipes. Running water through the pipe—even at a trickle—helps prevent pipes from freezing.

Keep the thermostat set to the same temperature during day and night. Again, during a cold snap is not the time to set back the thermostat at night to save a few bucks on your heating bill.

If you plan to be away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.

For the long term, add insulation to attics, basements, and crawl spaces. Insulation will maintain higher temperatures in those areas. And to prevent drafts, seal cracks and openings around windows, doors, and at sill plates, where the house rests on its foundation.

How to Thaw Frozen Pipes

If you turn on a faucet and only a trickle comes out, you may well have a frozen pipe. “If you suspect the pipes are frozen, be careful when thawing them out because if the pipe has already burst, the water will come flowing out and flood your home,” says John Galeotafiore, who oversees Consumer Reports’ testing of home products and power gear.

If a pipe has broken, turn off the water at the main shutoff valve, which is usually at the water meter or where the main line enters the house. If the water is still running and no pipes have burst, you can take the following steps. (Of course, if you suspect a more serious problem, call a plumber.)

Turn on the faucet. As you heat the frozen pipe and the ice plug begins to melt, you want the water to be able to flow through. Running water through the pipe, as cold as it is, will help melt ice in the pipe.

Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, or a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. As tempting as it may be, do not use a blowtorch, a kerosene or propane heater, a charcoal stove, or any device with an open flame; the high heat can damage the pipes or even start a fire.

Apply heat until full water pressure is restored. Check all other faucets in your home to see whether you have additional frozen pipes. If one pipe freezes, others may freeze, too.

Call a licensed plumber if you are unable to locate the frozen area, if the frozen area is not accessible, or if you cannot thaw the pipe.

If you have any questions or run into any issues with busted pipes, frozen or not, feel free to give our office a call.

Standard services offered with Certified: SERVPRO Cleaned

11/18/2020 (Permalink)

Certified: Servpro Cleaned logo Certified: SERVPRO Cleaned logo

Certified: SERVPRO Cleaned is a program that was developed by SERVPRO to allow employers to give its employees peace of mind about the cleanliness and safety of their office space. Standard services with this program focus on cleaning and disinfectant application to frequently contacted touch points.  These touch points may include:

  • Door knobs, pulls, and locks, as well as 1 square foot around the knob, pull or door jambs
  • Push doors
  • Light switches, switch covers, and accessible outlet covers
  • Countertops, tabletops, vanity tops, and desktops while taking measures to control overspray and limit potential damage to other items (e.g paper products, electronics devices, personal property). Disinfection of accessible surfaces without moving contents
  • Chair arms, backs, and height/swivel controls
  • Faucets, sinks, soap dispenser, towel dispenser, dryer, water fountains, napkin dispenser
  • Cabinet door and drawer exterior, door and drawer pulls/knobs
  • Toilets, urinals, bathroom stalls around locks and handrails, handrails, bathroom fixtures (e.g. toilet paper dispenser and paper towel dispenser)
  • Telephones, computer equipment, shared office equipment

Turkey Fryer Fire

11/18/2020 (Permalink)

Man with Turkey Fryer that is on fire Turkey Fryer Fire

Tips to help prevent deep fried turkey accidents

  • Keep outdoor fryers off decks, out of garages and a safe distance away from trees and other structures.
  • Make sure the turkey is thawed and dry before cooking. Ice or water that mixes into the hot oil can cause flare-ups.
  • Watch the weather. Never operate a fryer outdoors in the rain or snow.
  • Place the fryer on a level surface, and avoid moving it once it's in use.
  • Leave 2 feet between the tank and the burner when using a propane-powered fryer.
  • Follow the manufacturer's instructions to avoid overfilling. Oil can ignite when it makes contact with the burner.
  • Choose a smaller turkey for frying. A bird that's 8 to 10 pounds is best; pass on turkeys over 12 pounds.
  • Never leave fryers unattended.
  • Purchase a fryer with temperature controls, and watch the oil temperature carefully. Cooking oil that is heated beyond its smoke point can catch fire. If you notice the oil is smoking, turn the fryer off.
  • Turn off the burner before lowering the turkey into the oil. Once the turkey is submerged, turn the burner on.
  • Wear goggles to shield your eyes, use oven mitts to protect your hands and arms and keep an "ABC" or grease-rated fire extinguisher close by. Do not to use water or a garden hose on a fire related to Turkey Fryers.
  • Skip the stuffing when frying turkey, and avoid water-based marinades.
  • Keep children and pets away from the fryer at all times.
  • Once finished, carefully remove the pot from the burner, place it on a level surface and cover to let the oil cool overnight before disposing.
  • Opt for an oil-less fryer. This uses infrared heat, rather than oil, to cook the turkey.